Shipment delays

We have resumed our operations working on a skeletal team and are now able to fulfill and deliver your order. We are committed to serving you while ensuring the health and safety of our employees and partners and are taking these preventive measures to help support the fight against the spread of COVID-19. We seek for your patience and understanding on the delays as we get your orders delivered to you in the days to come. Kindly continue checking our COVID-19 Help Page for more information.


What are my Shipping Charges?

At checkout, you will be prompted to choose a shipping method for your product(s). Your total shipping charges will automatically compute during checkout prior to the completion of your order. Free Shipping is available for standard delivery for orders above a minimum spend of PHP3,000. There will be no shipping charges if you choose to click and collect from our stores.


What is the delivery time?

Unless we foresee potential delays, your order will be processed up to 3 business days to be ready for delivery.

For orders done before 3pm, processing day will be counted on that day. For orders done after 3pm, processing day will start on the next business day.

Once your order has been shipped out, it will be delivered within 2 – 4 local business days depending on your delivery address, after the order leaves our distribution center.

Metro Manila & Greater Manila Area: 2 local business days

Luzon: 2 – 3 local business days

Visayas and Mindanao: 3 – 4 local business days

To track your order, please input your tracking number here

Delivery Rules and Restrictions

Orders are shipped on business days only. Business days are Monday to Friday, 9am - 6pm, excluding national holidays in Philippines. All deliveries must be signed upon receipt.



Public Holidays and distribution centre closures?

Please note our distribution center(s) are closed on public holidays in Philippines. For orders placed on, or the day before one of these dates, processing time will be extended by 1 – 2 working days

Special Notice: Slower delivery may be expected during these periods due to the closure of the distribution center and high demand.

Date Public Holiday
1 Jan New Year's Day
2 Jan Day After New Year's Day
5 Feb Chinese Lunar New Year's Day
9 Apr The Day of Valor
18 Apr Maundy Thursday
19 Apr Good Friday
1 May Labor Day
6 Jun Eidul-Fitar
12 Jun Independence Day
12 Aug Eid al-Adha (Feast of the Sacrifice)
21 Aug Ninoy Aquino Day
26 Aug National Heroes Day
1 Nov All Saints Day
2 Nov All Saints Day Holiday
30 Nov Bonifacio Day
22 Dec December Solstice
24 Dec Christmas Holiday
25 Dec Christmas Day
30 Dec Rizal Day
31 Dec New Year's Eve




How do I track my order or delivery status?

Once your order has been dispatched from our warehouse you will receive a shipping confirmation email with your tracking number and link to track your order online. You will then be able to to track your order via the online tracker. There may be some delay between the status of an order being updated on the website, however the carrier usually updates their information within one business day. Tracking information should be available as soon as you receive this email however, please note that until the carrier updates their system with your tracking information, you will be unable to track your order.




Why is my order late?

We always aim to deliver your order within our standard delivery times, but sometimes unexpected factors can cause delays in your delivery.


Here are some reasons your delivery might be late:


Your order was shipped during our sales and promotions season.

You ordered more than one product. In exceptional circumstances your order may arrive in different packages and on different dates.

Your order was placed during a local public holiday.

There were unpredictable circumstances beyond our control.


Do you want to find out the current delivery status of your order? You can easily track the status of your order.




What should I do if I am unable to receive the product at the time of delivery?

If you are unable to receive the product at the time of delivery, our delivery team will try to re-deliver at another date. Please kindly contact us for further assistance.




Can I deliver goods out of Philippines?

Our online shop will only ship within Philippines.




What should I do if I received the wrong product(s)?

If you placed your order from our online shop and received the wrong product, please kindly contact us for further assistance.




What do I do if my question isn't covered here?

If you cannot find the answer to your question here, we recommend you to contact us via

1) Live Chat:chat Look out for this icon on the bottom right of your screen.

*Available only when our customer service agents are not currently attending to other customers

2) Call at: + 63 2395 3325 (If you are using PLDT as telecom provider, please use the following number: 1800 1110 2600)*


Our advisors will be happy to assist you.