Shipment delays

We have resumed our operations working on a skeletal team and are now able to fulfill and deliver your order. We are committed to serving you while ensuring the health and safety of our employees and partners and are taking these preventive measures to help support the fight against the spread of COVID-19. We seek for your patience and understanding on the delays as we get your orders delivered to you in the days to come. Kindly continue checking our COVID-19 Help Page for more information.

 

What are my Shipping Charges?

At checkout, you will be prompted to choose a shipping method for your product(s). Your total shipping charges will automatically compute during checkout prior to the completion of your order. Free Shipping is available for standard delivery for orders above a minimum spend of PHP3,000. There will be no shipping charges if you choose to click and collect from our stores.

 

What is the delivery time?

Your order will be processed up to 7 business days to be ready for delivery.


For orders done before 3pm, processing day will be counted on that day. For orders done after 3pm, processing day will start on the next business day.


Once your order has been shipped out, it will be delivered between 5 to 15 local business days and depending on your delivery address; this is counted after the order leaves our distribution center .


Metro Manila

Luzon

Visayas and Mindanao

7 local business days to process;
Up to 5 local business days to deliver   

7 local business days to process;
Up to 7 local business days to deliver  

7 local business days to process;
Up to 15 local business days to deliver  


To track your order, please input your tracking number here


Delivery Rules and Restrictions

Orders are shipped on business days only. Business days are Monday to Friday, 9am - 6pm, excluding national holidays in Philippines. All deliveries must be signed by the consignee or their authorized representative.


Non-COD orders will require consignee to present a valid ID as proof of identity. A letter of authorization from the consignee will be required, plus a valid ID, if a representative will received the order.

 

 

Public Holidays and distribution centre closures?

Please note our distribution center(s) are closed on public holidays in Philippines. For orders placed on, or the day before one of these dates, processing time will be extended by another 1 – 2 working days on top of what is stated on Delivery Time

Special Notice: Slower delivery may be expected during these periods due to the closure of the distribution center and high demand.

Date

Name Type

1-Jan

Wednesday

New Year's Day

Regular Holiday

23-Jan

Thursday

First Philippine Republic Day

Special Working Public Holiday

25-Jan

Saturday

Chinese Lunar New Year's Day

Special Non-working Holiday

25-Feb

Tuesday

People Power Anniversary

Special Non-working Holiday

22-Mar

Sunday

Lailatul Isra Wal Mi Raj

Common local holiday

9-Apr

Thursday

Maundy Thursday

Regular Holiday

9-Apr

Thursday

The Day of Valor

Regular Holiday

10-Apr

Friday

Good Friday

Regular Holiday

11-Apr

Saturday

Black Saturday

Special Non-working Holiday

12-Apr

Sunday

Easter Sunday

Observance

1-May

Friday

Labor Day

Regular Holiday

24-May

Sunday

Eidul-Fitar

Observance

25-May

Monday

Eidul-Fitar Holiday

Regular Holiday

12-Jun

Friday

Independence Day

Regular Holiday

31-Jul

Friday

Eid al-Adha (Feast of the Sacrifice)

Regular Holiday

1-Aug

Saturday

Eid al-Adha Day 2

Common local holiday

20-Aug

Thursday

Amun Jadid

Muslim, Common local holiday

21-Aug

Friday

Ninoy Aquino Day

Special Non-working Holiday

31-Aug

Monday

National Heroes Day

Regular Holiday

3-Sep

Thursday

Yamashita Surrender Day

Special Working Public Holiday

8-Sep

Tuesday

Feast of the Nativity of Mary

Special Working Public Holiday

29-Oct

Thursday

Maulid un-Nabi

Common local holiday

1-Nov

Sunday

All Saints' Day

Special Non-working Holiday

2-Nov

Monday

All Souls' Day

Observance

2-Nov

Monday

Additional Special Non-Working Day

Special Non-working Holiday

30-Nov

Monday

Bonifacio Day

Regular Holiday

8-Dec

Tuesday

Feast of the Immaculate Conception

Special Non-working Holiday

24-Dec

Thursday

Christmas Eve

Observance

24-Dec

Thursday

Additional Special Non-Working Day

Special Non-working Holiday

25-Dec

Friday

Christmas Day

Regular Holiday

30-Dec

Wednesday

Rizal Day

Regular Holiday

31-Dec

Thursday

New Year's Eve

Special Non-working Holiday

 

 

 

How do I track my order or delivery status?

Once your order has been dispatched from our warehouse you will receive a shipping confirmation email with your tracking number and link to track your order online. You will then be able to to track your order via the online tracker. There may be some delay between the status of an order being updated on the website, however the carrier usually updates their information within one business day. Tracking information should be available as soon as you receive this email however, please note that until the carrier updates their system with your tracking information, you will be unable to track your order.

 

 

 

Why is my order late?

We always aim to deliver your order within our standard delivery times, but sometimes unexpected factors can cause delays in your delivery.

 

Here are some reasons your delivery might be late:

 

Your order was shipped during our sales and promotions season.

You ordered more than one product. In exceptional circumstances your order may arrive in different packages and on different dates.

Your order was placed during a local public holiday.

There were unpredictable circumstances beyond our control.

 

Do you want to find out the current delivery status of your order? You can easily track the status of your order.

 

 

 

What should I do if I am unable to receive the product at the time of delivery?

If you are unable to receive the product at the time of delivery, our delivery team will try to re-deliver at another date. Please kindly contact us for further assistance.

 

 

 

Can I deliver goods out of Philippines?

Our online shop will only ship within Philippines.

 

 

 

What should I do if I received the wrong product(s)?

If you placed your order from our online shop and received the wrong product, please kindly contact us for further assistance.

 

 

 

What do I do if my question isn't covered here?

If you cannot find the answer to your question here, we recommend you to contact us via

1) Live Chat:chat Look out for this icon on the bottom right of your screen.

*Available only when our customer service agents are not currently attending to other customers

2) Call at: + 63 2395 3325 (If you are using PLDT as telecom provider, please use the following number: 1800 1110 2600)*

 

Our advisors will be happy to assist you.