We appreciate your time and strive to quickly and accurately provide answers to your questions.
If you would like to return your item(s) for refund via your own preferred courier (postage by consumer), you may fill up this form here and our support team will email you the relevant documents within 5 business days.
If you would like to proceed with your returns to one of our retail stores, please click here to see the list of stores for returns.
ONLINE SHOP SUPPORT
For information regarding online orders or our Online Shop:
Use the private message option to contact our support team.
Mon to Friday (excluding Public Holidays): 9am to 6pm.
Look out for this icon on the bottom right of your screen.
*Available when our customer service agents are not attending to other customers
Mon to Friday (excluding Public Holidays): 9am to 9pm
Saturday: 9am to 6pm
PHONE: 1800-111-02600 (If you are using PLDT as telecom provider, please use the following number: +63 2 8540 0980)*
Mon - Friday (excluding Public Holidays): 9am to 6pm