Online Shop Support

We appreciate your time and strive to quickly and accurately provide answers to your questions.

Topics

Our products

Ordering

Offers, Promotions and Vouchers

The adidas Group company information

Most asked questions

How do I return (part of) my order?

When will I get my refund?

Why was my order cancelled?

How long does delivery take?

Can I change my delivery address or change / cancel my order if it hasn't shipped yet?

How do I track my order and delivery status?

How do I use my voucher code?

Why isn't my voucher working?

What happens to my voucher if I return my order or if (part of) my order is cancelled?

What if I can't find the product(s) I'm looking for?

Contact our Online Shop Customer Service here

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