l have been a consumer of your shoes for over 40 yrs. Top Ten,Shell Toes, Stan Smith's just to name a few and after having to deal with a ungrateful customer service I'm no longer a consumer. When my last order was said to be delivered and in real time it wasn't there I immediately contacted the carrier first and I was able to ascertain through the description of the house it was delivered to was not even the color of my house we knew there was a problem that could easily corrected but I had to go back and forth for a period of time and told my refund was on the way but to call back and suddenly no one knows what I'm talking about and on the third call you guys have to do a check and see if this is a continuous problem at this address unbelievable this is what you say to the consumer then being told that you make orders and there hasn't been a problem in the pass year I find this unacceptable I know this probably won't hurt your bottom line but this is how you big Co. go under I'm done with you Jeffrey S done